July 7, 2011

Recently while visiting family and vacationing in Honolulu my son had an iPhone accident – our fault – only 3 days after my daughter had her phone stolen.

Micah at the Apple Store in Waikiki listened to our dilemma and logged into my Apple profile. He discovered that we were loyal customers. With a friendly smile, he set us up for a replacement on the spot.

Amazing customer service brings loyal customers. He laughed when he saw that my Apple profile revealed a message about my purchases, “Too many products to list on one page.” There’s are reasons for that. Now another reason is Micah at the Apple Store on 2301 Kalakaua Ave in Honolulu 🙂 Thank you Micah, if you’re reading this!